Refund policy
<h2>LAST UPDATED: October 30, 2026</h2>
<p>This policy explains how returns and refunds work at Novaryxo (novaryxo.store). Every product we sell is a digital file, delivered electronically. Please read this policy together with our <a href="https://novaryxo.store/policies/terms-of-sale">Terms of Sale</a> and <a href="https://novaryxo.store/policies/terms-of-service">Terms of Service</a>.</p>
<h3>1. Digital products and why returns work differently</h3>
<p>Our products are downloadable spreadsheet templates, dashboards, and business documents. Once a file has been delivered, it cannot be "returned" in a meaningful way, because a copy remains with the buyer. For this reason, <strong>all sales are final once the download link has been delivered to you</strong>, except in the situations described in Section 2.</p>
<p>At checkout, you acknowledge that your product is delivered immediately in digital form and that, once delivered, it is not eligible for a change-of-mind refund.</p>
<h3>2. When you are entitled to a refund</h3>
<p>We will issue a full refund, or a replacement file if you prefer, in any of the following cases:</p>
<ul>
<li><strong>Defective file:</strong> the file is corrupted, will not open in Microsoft Excel or Google Sheets, or its core formulas do not work as described, and we are unable to fix the problem within 7 days of your report.</li>
<li><strong>Non-delivery:</strong> you did not receive your download link and we are unable to deliver it within 7 days of your report.</li>
<li><strong>Duplicate purchase:</strong> you accidentally bought the same product or package more than once.</li>
<li><strong>Not as described:</strong> the product is materially different from its description on our website.</li>
</ul>
<h3>3. When a refund is not available</h3>
<ul>
<li>You changed your mind after the file was delivered.</li>
<li>You do not have compatible software (Microsoft Excel or Google Sheets), as compatibility is stated on every product page.</li>
<li>The problem was caused by changes you made to the file's formulas or structure.</li>
<li>You bought the wrong package, unless you contact us within 14 days and have not yet used the file, in which case we will gladly exchange it for the correct package and refund or charge any price difference.</li>
</ul>
<h3>4. How to request a refund</h3>
<p>Email us at <a href="mailto:fonidyaaho@outlook.fr">fonidyaaho@outlook.fr</a> within <strong>14 days of your purchase</strong> with:</p>
<ul>
<li>Your order number</li>
<li>The name of the product or package</li>
<li>A short description of the problem, and a screenshot if possible</li>
</ul>
<p>We reply to every request within 2 business days.</p>
<h3>5. How refunds are paid</h3>
<p>Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card provider, it may take an additional 5 to 10 business days for the refund to appear on your statement. Once a refund is issued, your license to use the product ends and you agree to delete all copies of the file.</p>
<h3>6. Chargebacks</h3>
<p>If you have a problem with your order, please contact us first. We resolve most issues the same day. Opening a chargeback without contacting us may delay the resolution of your issue.</p>
<h3>7. Your legal rights</h3>
<p>Nothing in this policy limits any rights you have under the consumer protection laws that apply to you in your province, state, or country. Where those laws give you greater rights than this policy, those rights apply.</p>
<h3>8. Related policies</h3>
<p><a href="https://novaryxo.store/policies/privacy-policy">Privacy Policy</a> · <a href="https://novaryxo.store/policies/terms-of-service">Terms of Service</a> · <a href="https://novaryxo.store/policies/terms-of-sale">Terms of Sale</a> · <a href="https://novaryxo.store/policies/shipping-policy">Shipping Policy</a> · <a href="https://novaryxo.store/policies/legal-notice">Legal Notice</a></p>
<h3>9. Contact us</h3>
<p><strong>Novaryxo</strong><br>
Owner: Mohamed Essanhaji<br>
Address: 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada<br>
Email: <a href="mailto:fonidyaaho@outlook.fr">fonidyaaho@outlook.fr</a><br>
Phone: <a href="tel:+15068287165">+1 506-828-7165</a></p>
<h2>LEGAL REVIEW NOTICE</h2>
<p>This document was prepared as a general template for Novaryxo and does not constitute legal advice. Before publishing, have it reviewed by a qualified legal professional licensed in New Brunswick, Canada, who is familiar with the consumer protection and privacy laws of every jurisdiction where Novaryxo sells, including Canada and the United States.</p>
<p><strong>Clause that most needs review:</strong> Section 1 and Section 3 (final-sale rule for digital products). Confirm that this approach complies with the consumer protection laws of every province and state you sell into, especially Quebec, which has stricter rules for distance contracts.</p>